Seller Performance Manager - Remote

Overview

As the Seller Performance Manager, your primary responsibility will be the ongoing development and implementation of the risk strategy, ensuring that key seller and product risks are identified and controlled effectively.

In Short

• Lead and manage monitoring of seller performance.
• Develop seller performance metrics to identify risks.
• Collaborate with teams to create a seller risk model.
• Monitor seller risk trends and manage responses.
• Oversee Trust Pilot Analyst for customer reviews.
• Investigate fraud patterns involving buyers and sellers.
• Support product compliance and monitor violations.
• Analyze complex customer service inquiries.
• Implement performance improvement actions for underperforming sellers.
• Ensure a positive online reputation for the company.

Requirements

• Experience in risk management or related field.
• Strong analytical skills and attention to detail.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Experience with data analysis tools.
• Proven track record of managing performance metrics.
• Ability to collaborate effectively with cross-functional teams.
• Understanding of online marketplace dynamics.
• Experience with customer service processes.
• Strong problem-solving skills.

Benefits

• Opportunity to affect meaningful change.
• Flexible working environment.
• Growth opportunities within the company.
• Collaborative team culture.
• Recognition for achievements.
• Support for health and relationships.
• Access to professional development resources.
• Engaging work with a motivated team.
• Involvement in a rapidly evolving marketplace.
• Contribution to a positive company reputation.