Customer & Seller Services Manager - Remote

Overview

The Customer & Seller Services Manager will oversee and enhance the dual support operations for both customer-facing and seller-facing teams, ensuring effective resolution of inquiries and disputes.

In Short

• Lead customer and seller support teams.
• Implement long-term solutions to reduce support tickets.
• Conduct root cause analysis for recurring issues.
• Enhance automation and self-service solutions.
• Develop and deploy training materials for support teams.
• Monitor performance metrics and service level agreements.
• Foster a strong customer/employee culture.
• Collaborate with other departments for systemic issue resolutions.
• Design self-help resources for customers and sellers.
• Continuously improve efficiency and satisfaction levels.

Requirements

• Proven experience in customer and seller support management.
• Excellent communication and leadership skills.
• Ability to analyze data and implement solutions.
• Experience in training and coaching teams.
• Strong organizational and planning abilities.
• Passion for delivering outstanding service.
• Ability to thrive in a fast-paced, evolving environment.
• Experience with performance metrics and OKRs.
• Familiarity with automation tools and self-service enhancements.
• Team-oriented with a focus on collaboration.

Benefits

• Opportunity to affect meaningful change.
• Flexible working environment.
• Professional growth and learning opportunities.
• Supportive team culture.
• Engagement in a growing tech company.
• Chance to work on innovative solutions.
• Collaborative atmosphere with cross-functional teams.
• Focus on health and relationships.
• Involvement in strategic decision-making.
• Recognition of individual contributions.