Dealer Performance Manager - Remote

Overview

TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy, transparent and efficient. We work to empower consumers with data, and foster connections with our network of Certified Dealers who share our belief that truth, transparency and fairness are the foundation to a great experience. We forge partnerships to power car buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context and pricing transparency to help consumers feel empowered and confident all throughout their journey.

As consumers’ priorities and shopping habits shifted, so did we. We are building a modern day marketplace and invite you to come join the TrueCar Crew. You can have a real & direct impact on our journey as we continue to evolve and revolutionize the car buying and selling experience. We are seeking talented individuals who are excited by our mission to revolutionize & elevate the car buying & selling experience.

In Short

• Manage, maintain, and retain dealer accounts within an assigned book of business.
• Advocate for dealer success to reduce churn and problem-solve issues.
• Onboard, train, and support dealer accounts using standard practices.
• Ensure dealers have the resources available to enable their success.
• Work collaboratively with Account Executives and Dealer Operations teams.
• Establish and maintain strong relationships with dealer senior leaders.
• Monitor and resolve dealer escalations with involved functional areas.
• Serve as liaison between the Dealer and Dealer Operation teams.
• Learn about new or upcoming products and features.
• Support a team environment with strong morale and positive energy.

Requirements

• Demonstrated success in relationship management in the automotive industry.
• Experience in digital media advertising.
• Tech-savvy with the ability to interpret and present data.
• Excellent communication and presentation skills.
• Proven track record of excellent client service.
• Ability to travel domestically by car and airplane.
• Experience with Salesforce or other CRM tools.
• Ability to communicate client requirements effectively.
• High integrity, self-starter, strong work ethic.

Benefits

• 100% employer-paid health, vision, and dental premiums.
• 401(k) plan with company contributions.
• Equity and wellness reimbursement account.
• Flexible PTO and generous PTO accrual policy.
• 14 company-paid holidays and 2 floating holidays.