Customer Service (Broker Experience Associate) - Remote

Overview

In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers.

In Short

• Respond to broker inquiries via email and phone in a professional and timely fashion
• Process refunds or credits and withhold seller payments
• Mitigate issues between buyers and sellers and de-escalate where necessary
• Understand broker software, making administrative changes for brokers as needed
• Identify operational areas of improvement and provide feedback on solutions
• Assist with venue mapping corrections delegated by the mapping team

Requirements

• Strong communication skills
• Experience in customer service
• Ability to handle challenging situations
• Familiarity with ticketing or broker software is a plus
• Problem-solving skills

Benefits

• Competitive salary
• Opportunity to work in a fast-growing technology company
• Dynamic work environment
• Career growth opportunities