Experienced Customer Service Broker - Remote

Overview

We are seeking an Experienced Customer Service Broker to join our Insurance team at Ratehub Inc., a leading Canadian Fintech company dedicated to helping Canadians make informed financial choices.

In Short

• Provide quality customer service and expert advice to clients.
• Conduct renewal reviews to meet customer retention targets.
• Handle outbound calls for renewal reviews.
• Liaise with insurers and maintain relationships.
• Administer policy changes within partner portals.
• Review policies and make recommendations.
• Adhere to underwriting criteria set by broker partners.
• Coordinate and follow up on client documents.
• Respond to incoming calls to service customer needs.
• Provide claims advice and follow up on claims.

Requirements

• Alberta level 1 licence required.
• Minimum 2+ years of insurance experience.
• Independent, ambitious, and competitive.
• Thrives in a fast-paced environment.
• Positive attitude.
• Looking to grow with a rapidly expanding company.

Benefits

• Work with a dynamic startup team.
• Opportunity for career growth.
• Work in a supportive and innovative culture.
• Flexible work arrangements.
• Access to professional development resources.