Customer Self-Service Experience Manager - Remote

Overview

The Customer Self-Service Experience Manager will oversee the self-service offerings, focusing on enhancing customer satisfaction through innovative tools and processes.

In Short

• Own the customer self-service journey and ensure high customer experience.
• Identify proactive self-service opportunities.
• Continuously analyse self-service tools for improvements.
• Design and implement custom workflows for automation.
• Collaborate with internal teams for consistent customer information.
• Leverage data analytics for insights into customer behavior.
• Stay updated with AI and chatbot technology advancements.
• Manage stakeholder collaboration for seamless integration.
• Explore innovative solutions for customer challenges.
• Maintain a strong customer-centric mindset.

Requirements

• Experience in customer service management.
• Strong analytical skills with a focus on data-driven insights.
• Proficiency in workflow development and automation.
• Ability to collaborate across different departments.
• Creativity and innovation in problem-solving.
• Excellent communication skills.
• Familiarity with AI and chatbot technologies.
• Customer-focused mindset.
• Experience in training and development.
• Strong project management skills.

Benefits

• Opportunity to work remotely.
• Occasional travel to Leeds.
• Engaging work environment focused on innovation.
• Professional development opportunities.
• Supportive team culture.
• Competitive salary.
• Flexible working hours.
• Access to advanced technology tools.
• Contribution to meaningful educational outcomes.
• Health and wellness benefits.