Customer Education Team Lead - Remote

Overview

The Customer Education Team Lead will manage and mentor a team of specialists to ensure effective training delivery to MIS customers, enhancing customer satisfaction and achieving company goals.

In Short

• Lead a team of Customer Education Specialists.
• Ensure timely and high-quality training delivery.
• Champion the Voice of the Customer in the business.
• Collaborate with the Customer Education team for content curation.
• Guide the creation of engaging e-learning materials.
• Conduct quality checks on team outputs.
• Manage monthly 1-1s with team members.
• Support direct reports and the wider Customer Team.
• Represent the team in business meetings.
• Facilitate training for both remote and on-site customers.

Requirements

• Experience in customer education or training roles.
• Strong leadership and mentoring skills.
• Knowledge of MIS and school management tools.
• Excellent communication and collaboration abilities.
• Ability to create engaging learning materials.
• Strong organizational skills.
• Commitment to customer satisfaction.
• Experience in conducting quality checks.
• Ability to manage a team effectively.
• Experience in e-learning development is a plus.

Benefits

• Opportunity to make a difference in education.
• Supportive team environment.
• Remote working flexibility.
• Professional development opportunities.
• Competitive salary.
• Work-life balance initiatives.
• Engaging company culture.
• Access to educational resources.
• Potential for career advancement.
• Employee well-being programs.