Team Leader with Customer Service Experience - Remote

Overview

We are looking for a Team Leader for our Application Support team, focusing on customer satisfaction and experience.

In Short

• Lead and inspire the Application Support team.
• Ensure high levels of customer satisfaction.
• Manage case handling within the Application Support.
• Maintain accurate documentation.
• Plan and allocate resources for support.
• Support and problem-solve for team members.

Requirements

• Strong drive and motivation in daily work.
• Experience in customer service or Customer Success.
• Solution-oriented approach.
• Effective communication skills.
• Ability to motivate others and lead towards goals.
• Systematic work experience and ability to analyze complex issues.
• Relevant higher education or equivalent knowledge.
• Fluency in Swedish and English.

Benefits

• Opportunity to work in a dynamic, customer-focused environment.
• Competitive terms regarding salary, vacation, pension, and wellness.
• Hybrid work model allowing work from home two days a week.
• Role with significant impact on customer experience.
• Development opportunities where your leadership makes a difference.