Project Manager - Customer Service Project Management - Remote

Overview

We are looking for you as a Project Manager (m/f/d) to take responsibility for a customer service project of one of our renowned clients, both operationally and procedurally, and to lead up to 5 team leads with up to 25 freelancers each.

In Short

• Project Management & Account Management: You are the first point of contact for our clients, implementing their individual requirements into our processes and ensuring high-quality execution in close coordination with your reporting team leads.
• Leadership & Coaching: You empower your team leads to act independently, motivating their remote customer care teams to achieve peak performance.
• Analytical Mindset: You analyze all relevant KPIs of your project, promptly identify needs for action, and manage timely optimizations.
• Stakeholder Management: You manage all project stakeholders to achieve positive results and a smooth process flow, proactively implementing process improvements and working closely with the Operations Management Team.

Requirements

• Education: You have completed training and have leadership or project management experience, ideally in the contact center environment.
• Customer Needs: You understand the needs of clients as well as call center agents and can professionally manage a project in the interest of all parties involved.
• Language Skills: You are a communication professional (in German), able to motivate people remotely through your charm and competence, and support them in achieving their goals.
• Flexibility & Quality: You have a high standard of quality, act conscientiously and structured, and can adapt flexibly to changing situations.
• Confidence: You present yourself confidently, enjoy working in cross-functional and intercultural teams, and have a healthy dose of humor.

Benefits

• Your Benefits: In addition to 30 days of vacation, we also offer a job allowance (69 € per month), a Givve Card (monthly topped up with 50 €), discounts via Corporate Benefits, the option of JobRad leasing, contributions to retirement plans (bAV & VL), and great team and company events.
• Your Workplace: You work in a flexible, hybrid model from one of our dog-friendly and modern offices, and also have the opportunity for 2 weeks a year of “Workation” within the EU (only applicable for employees with an EU passport).
• Your Footprint: A position in a profitable company where you have the freedom and trust to shape it and work with us on the “future of work”.
• The Values: We stand out with an open, authentic culture and a high-performing, humorous team that looks forward to making bold decisions and finding new paths to sustainable success with you.
• Your Chance: From day one, you have the opportunity to take on responsibility, drive innovations, and develop both the company and yourself further with a team of experts.