Patient Customer Service and Collection Specialist - Remote

Overview

The Patient Customer Service and Collections Specialist is responsible for addressing patient billing inquiries, resolving concerns or discrepancies, and collecting outstanding balances for healthcare services. This role ensures clear and compassionate communication with patients and supports timely and accurate payment resolution.

In Short

• Full-time position with no weekends, evenings, or holidays.
• Responsible for overseeing patient accounts and ensuring accuracy of accounts receivable.
• Contact patients to collect outstanding payments.
• Research and resolve patient billing inquiries.
• Document actions taken to reconcile outstanding balances.
• Communicate with patients and insurance companies regarding billing issues.
• Help patients create reasonable payment plans.
• Provide excellent customer service to patients.
• Prepare files for collection agencies as needed.
• Adhere to compliance standards and maintain confidentiality of patient information.

Requirements

• High school diploma or equivalent required.
• Proven experience in medical billing and collections.
• Knowledge of medical terminology and healthcare coding systems.
• Excellent customer service and communication skills.
• Ability to manage multiple projects with attention to detail.
• Proficiency in Microsoft Office and relevant software.
• Strong analytical and problem-solving skills.
• Ability to work independently and meet deadlines.

Benefits

• Health, dental, and vision insurance.
• Life and pet insurance.
• Health savings account.
• Paid time off and holidays.
• Profit sharing and retirement plan.