Patient Customer Service Specialist II - Remote

Overview

The Patient Customer Service Specialist II provides customer service to NeoGenomics’ patients, focusing on improving patient care through exceptional work.

In Short

• Motivated to work in a dynamic, multi-tasking environment.
• Participate in career development and training opportunities.
• Handle a high volume of inbound calls professionally.
• Verify patient demographics and insurance coverage.
• Resolve billing inquiries and explain patient bills.
• Document patient interactions accurately in the billing system.
• Adhere to policies with flexibility and adaptability.
• Strong computer skills and ability to navigate multiple applications.
• Work overtime as needed based on department needs.

Requirements

• High School Diploma.
• 2+ years’ experience in A/R, Billing, Customer Service, insurance or healthcare preferred.
• Proficient in Microsoft Office.
• Excellent communication skills.
• Demonstrated problem-solving skills.
• Ability to multitask in a fast-paced environment.

Benefits

• Competitive benefits with HMO and PPO options.
• 401k match and Employee Stock Purchase Program.
• Tuition reimbursement and leadership development.
• 16 days of paid time off plus holidays.
• Wellness courses and engaged employee resource groups.