ITM Customer Service Specialist III - Remote

Overview

Responsible for delivering enthusiastic, professional quality service to customers as well as bank personnel with regard to all financial products and services offered through traditional and/or digital channels.

In Short

• Efficiently serves the needs of internal and external customers.
• Answers inbound telephone calls and responds to customer inquiries.
• Maintains telephone call statistics and documents account information.
• Adheres to privacy of customer information in a remote environment.
• Processes telephone transfers and loan payments.
• Monitors and responds to online chats from the website.
• Maintains knowledge of regulations governing banking transactions.
• Assists customers with Internet Banking and Bill Pay.
• Responsible for answering debit card inquiries.
• Video Teller assistance for ITMs.

Requirements

• High school graduate or equivalent.
• Extensive knowledge of deposits, loans, and banking products.
• Minimum of two years customer service experience.
• Ability to work independently and perform repetitive tasks.
• Good working knowledge of Microsoft 360 (Excel, Word, Outlook).
• Attention to detail and good communication skills.
• Ability to travel to the office for periodic meetings.
• Ability to work outside normal banking hours.
• Flexible and dependable.
• Relationship builder.

Benefits

• Opportunity to work in a remote environment.
• Engagement with a variety of banking products and services.
• Professional development opportunities.
• Supportive work environment.
• Potential for career advancement.