Patient Customer Service Specialist I - Remote

Overview

The Patient Customer Service Specialist is a part-time or full-time remote role that provides excellent customer service over the phone while handling payments for medical expenses and offering solutions that balance the needs of patients and clients.

In Short

• Handles phone calls to/from patients to gather payment for medical expenses.
• Collects relevant information from patients and documents it in internal platforms.
• Educates patients on the healthcare revenue cycle and repayment programs.
• Maintains knowledge of expectations and procedures of Americollect's clients.
• Available to train Monday-Friday for 4-5 weeks.
• Work from home option available for residents of specific states.

Requirements

• High School Diploma/GED preferred.
• 1+ year(s) of customer service experience preferred.
• 1+ year(s) of experience in a team culture of learning and growth preferred.
• 1+ year(s) of experience in a call center environment preferred.
• 1+ year(s) of experience in medical/insurance coding and billing preferred.

Benefits

• Flexible work from home options.
• Training provided for new hires.
• Opportunity to work in a supportive team environment.