Bilingual Call Center Collections Specialist - Remote

Overview

The Bilingual Call Center Collections Specialist is a full or part-time remote role providing exceptional phone service in both English and Spanish while collecting payments for medical expenses.

In Short

• Provides phone service in English and Spanish.
• Collects payments for medical expenses.
• Offers solutions and negotiates repayment terms.
• Documents information in internal technology platforms.
• Engages in active listening with callers.
• Educates patients on healthcare revenue cycle.
• Follows compliance with industry laws and regulations.
• Establishes relationships with peers for collaboration.
• Meets key performance indicators.
• Pursues professional development opportunities.

Requirements

• High School Diploma/GED required.
• 1+ year of customer service experience preferred.
• 1+ year of experience in a team culture preferred.
• Fluency in Spanish required.
• Basic understanding of contact center processes preferred.
• Exposure to collections and healthcare revenue cycle preferred.

Benefits

• Work from home option available.
• Professional development opportunities.
• Team-oriented culture.
• Supportive environment.
• Flexible working hours.