Bilingual Account Specialist - Collections Call Center - Remote

Overview

We are seeking a dedicated call center representative to join our team! In this role, you will interact with customers to assess their needs and provide exceptional collections service to our valued BMO clients.

In Short

• Engage with customers to evaluate their needs.
• Provide exceptional collections service.
• Offer advice on payment solutions and products.
• Collaborate in a competitive environment to exceed performance goals.
• Establish trust and credibility with clients.
• Handle inbound calls professionally and efficiently.
• Analyze data to provide insights and recommendations.
• Maintain confidentiality of customer information.
• Support continuous improvement initiatives.
• Participate in implementing loss mitigation solutions.

Requirements

• 1-2 years of relevant experience, preferably with a post-secondary degree.
• Practical knowledge of consumer debt collection laws.
• Fluency in French and English.
• Strong verbal and written communication skills.
• Good organizational skills.
• Aptitude for teamwork and collaboration.
• Strong analytical and problem-solving abilities.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives and bonuses.
• Opportunities for professional growth.
• Supportive work environment.
• Inclusive workplace.
• Access to training and coaching.
• Networking opportunities.