Account Specialist Collections - Remote

Overview

The Account Specialist Collections role involves engaging with customers to provide exceptional collections service, guiding them on payment solutions, and maintaining long-term relationships.

In Short

• Engage with customers to assess needs and provide collections service.
• Offer guidance on payment solutions and products.
• Collaborate in a competitive environment to meet performance metrics.
• Build trust and rapport with clients.
• Handle incoming calls professionally and efficiently.
• Analyze data to provide insights and recommendations.
• Participate in loss mitigation solutions for high-risk accounts.
• Maintain confidentiality of customer information.
• Support continuous improvement initiatives.
• Stay updated on collections strategies and trends.

Requirements

• 1-2 years of relevant experience.
• Post-secondary degree in a related field desirable.
• Knowledge of Consumer Collections laws.
• Good verbal and written communication skills.
• Strong organization and collaboration skills.
• Analytical and problem-solving skills.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.