Remote Associate, Corporate Card Services - Bilingual in English & French Required

Overview

The Remote Associate in Corporate Card Services provides sales and service for corporate card clients, advising on strategies and products to meet their objectives while managing customer inquiries effectively.

In Short

• Remote position providing corporate card services.
• Bilingual in English and French is required.
• Responsible for advising customers on credit card strategies.
• Manage inbound customer service requests.
• Maintain knowledge of banking and credit card trends.
• Document customer interactions accurately.
• Adhere to compliance and regulatory requirements.
• Work in a dynamic, fast-paced environment.
• Collaborate with other business groups as needed.
• Potential for broader responsibilities over time.

Requirements

• 2-3 years of relevant experience in a similar role.
• Post-secondary degree in a related field is desirable.
• Fluent in English and French, both written and verbal.
• Strong communication and organizational skills.
• Ability to analyze problems and propose solutions.
• Knowledge of BMO credit card products.
• Experience in a customer service environment.
• Ability to work collaboratively in a team.
• Good time management skills.
• Understanding of compliance and regulatory issues.

Benefits

• Health insurance and tuition reimbursement.
• Retirement savings plans.
• Performance-based incentives and bonuses.
• Support for professional development.
• Inclusive and accessible workplace.
• Opportunities for career growth.
• Flexible work schedule.
• Employee assistance programs.
• Access to wellness resources.
• Collaborative company culture.