Bilingual Client Success Associate (French/English) - Remote

Overview

The Bilingual Client Success Associate plays a vital role in ensuring the success of Maple's employer partners by delivering exceptional client experiences through effective onboarding, engagement, and relationship management.

In Short

• Support employer partners with onboarding and program delivery.
• Enhance client relationships through proactive communication.
• Gather client feedback to improve services.
• Manage a portfolio of employer clients for strong adoption.
• Collaborate with cross-functional teams including Sales and Marketing.
• Fluency in French and English is required.
• 2-3 years of experience in a client-facing role.
• Experience with CRM software is a plus.
• Strong organizational and problem-solving skills.
• Commitment to supporting health and well-being.

Requirements

• Fluency in both French and English (verbal and written).
• 2-3 years of experience in client success or account management.
• Exceptional communication and interpersonal skills.
• Strong organizational skills.
• Proactive problem-solving abilities.
• Experience with CRM software (Salesforce or equivalent) is an asset.
• Collaborative and adaptable mindset.

Benefits

• Competitive benefits package including health and dental coverage.
• Health spending account for wellness essentials.
• Wellness budget for fitness and mindfulness activities.
• Access to virtual healthcare services.
• 10 paid health days for personal needs.
• Opportunity to work internationally for up to 5 days per year.
• Retirement savings plan.
• $1,000 annual budget for professional development.