Bilingual Client Success Agent (Spanish & English) - Remote

Overview

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY in the thriving credit industry, where you can unlock your potential and contribute to client satisfaction and revenue growth.

In Short

• Handle customer inquiries via phone, email, and chat.
• Use tools like Microsoft Suite, Salesforce, ZOHO, and Hodu.
• Escalate issues to relevant departments as needed.
• Log and follow up on customer requests and resolutions.
• Investigate and provide accurate solutions to customer issues.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time and call quality.
• Address billing inquiries and payment plans.
• Clarify charges and process billing adjustments.
• Apply retention strategies for service cancellations.

Requirements

• Bilingual in Spanish and English.
• Strong communication skills.
• Experience in customer service.
• Ability to work independently in a remote setting.
• Familiarity with CRM tools like Salesforce and ZOHO.

Benefits

• Work from home.
• Join a recognized top workplace.
• Opportunity for career growth.
• Be part of a mission-driven company.
• Access to training and development resources.