Client Success Agent (Customer Services) - Remote

Overview

As a Client Success Agent at The Credit Pros, you will play a pivotal role in driving client satisfaction and revenue growth while working remotely.

In Short

• Handle customer inquiries via phone, email, and chat.
• Use TCP’s tools such as Microsoft Suite, Salesforce, ZOHO, and Hodu.
• Escalate issues to relevant departments as needed.
• Log and follow up on customer requests and resolutions.
• Investigate and provide accurate solutions to customer issues.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time and call quality.
• Address billing inquiries and payment plans.
• Clarify charges and process billing adjustments.
• Handle service cancellations and apply retention strategies.

Requirements

• Passionate and eager to learn.
• Strong communication skills.
• Ability to empathize with customers.
• Experience in customer service preferred.
• Familiarity with CRM tools.
• Ability to work independently from home.
• Strong problem-solving skills.
• Ability to achieve performance metrics.
• Willingness to handle challenging customer interactions.
• Adaptability to new tools and processes.

Benefits

• Work from the comfort of your home.
• Opportunity to grow in the credit industry.
• Join a recognized company with a positive culture.
• Be part of a team that values innovation and success.
• Receive training and support for career advancement.
• Engage in a dynamic and rewarding work environment.