Customer Success Agent - Remote

Overview

The Customer Success Agent role at JobHire.ai focuses on proactive engagement with users to ensure they receive maximum value from the service, particularly during their job search onboarding process.

In Short

• Engage users via chat and calls during onboarding.
• Reach out to users showing low activity to help them get back on track.
• Act as a human recovery layer to diagnose issues and rebuild trust.
• Provide clear and empathetic communication to improve user results.
• Recommend profile and job search improvements.
• Share user feedback with the Product team for improvements.
• Focus on user activation and retention metrics.
• Drive additional product conversion through paid add-ons.
• Work towards achieving high activation and retention rates.
• Help users progress confidently toward their job search goals.

Requirements

• Strong communication skills.
• Experience in customer success or related fields.
• Ability to empathize with users and understand their frustrations.
• Proactive approach to user engagement.
• Ability to provide constructive feedback.
• Familiarity with job search processes.
• Analytical skills to track user metrics.
• Ability to work in a fast-paced environment.
• Team player with a collaborative mindset.
• Adaptability to changing user needs.

Benefits

• Opportunity to work in a fast-growing startup.
• Engaging work environment focused on user success.
• Potential for career development within the company.
• Collaborative team atmosphere.
• Flexible working hours.
• Work with innovative AI technology.
• Access to professional development resources.
• Supportive leadership and mentorship.
• Competitive compensation package.
• Chance to make a significant impact on user experience.