Customer Success Agent - Remote

Overview

As a Customer Success Agent at Memtime, you will provide exceptional support to customers while helping them navigate and understand our innovative time tracking software in a fully remote environment.

In Short

• Join a leading B2B SaaS startup with a global customer base.
• Work fully remote with a flexible schedule (+-4h CET).
• Provide reactive and proactive customer support.
• Learn the product thoroughly to assist customers effectively.
• Write emails and knowledge base content to help users.
• Engage in upselling conversations with potential customers.
• Conduct product demonstrations and webinars.
• Collaborate with an international team without micromanagement.
• Gain valuable experience in the SaaS industry.
• Contribute ideas and be rewarded for your results.

Requirements

• Strong self-drive and ambition.
• Organized and quick learner.
• Fluent in English; German is a plus.
• Proficient in using software and understanding technology.
• Able to work independently and solve problems through research.
• Good communicator with experience in team collaboration.

Benefits

• Entry-level position in a successful startup.
• Fully remote work environment.
• Opportunity to learn from experienced professionals.
• Ability to implement your ideas and receive recognition.
• Flexible working hours.