Client Success Agent (Customer Services) - Remote

Overview

As a Client Success Agent at The Credit Pros, you will play a vital role in enhancing client satisfaction and driving revenue growth through exceptional customer service.

In Short

• 100% full-time remote opportunity.
• Handle customer inquiries via phone, email, and chat.
• Use tools like Microsoft Suite, Salesforce, ZOHO, and Hodu.
• Escalate issues to relevant departments as needed.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time and call quality.
• Address billing inquiries and payment plans.
• Clarify charges and process billing adjustments.
• Apply retention strategies for service cancellations.
• Join a recognized leader in the credit repair industry.

Requirements

• Strong communication skills.
• Experience in customer service roles.
• Ability to work independently from home.
• Familiarity with CRM tools and Microsoft Office.
• Problem-solving skills to address customer issues.
• Empathy and a customer-first mindset.

Benefits

• Work from the comfort of your home.
• Be part of a recognized top workplace.
• Opportunities for career growth.
• Supportive team culture.
• Comprehensive training and resources.