Client Support Coordinator (Bilingual: Spanish/English) - Remote

Overview

The Client Support Coordinator is a vital member of the Operations Support Team, ensuring clients receive the necessary support and guidance through their journey with Octave.

In Short

• Manage client communications across various platforms.
• Educate clients about Octave services.
• Assist with onboarding new clients.
• Coordinate and track medical records requests.
• Collaborate with colleagues to streamline processes.
• Embody Octave’s mission in every client interaction.
• Work in a fast-paced environment with attention to detail.
• Handle sensitive situations with discretion.
• Multitask between various software systems.
• Available for occasional weekend coverage.

Requirements

• Bilingual in Spanish and English.
• 1+ year in a customer service role.
• 2+ years in an administrative role, preferably in healthcare.
• Experience with medical records is a plus.
• Strong communication skills.
• Ability to identify and implement process improvements.
• Comfortable with multitasking.
• Eager to learn and grow.
• Detail-oriented in a fast-paced environment.
• Must be eligible to work in the United States.

Benefits

• Company-sponsored life insurance.
• Voluntary benefits including 401k, medical, dental, and vision.
• Generous Paid Time Off.
• Paid parental leave benefits.
• Disability and AD&D plans.