Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

In Short

Join the Collections & Recoveries team as a Bilingual Account Coordinator (Spanish).
This is a full-time, remote position with comprehensive benefits.
Engage with past-due customers in a virtual call center environment.
Guide customers toward financial recovery through effective communication.
Negotiate repayment solutions while ensuring compliance with policies.
1+ years of experience in a customer-focused role required.
Fluency in English and Spanish is essential.
Strong communication and negotiation skills are necessary.
Tech-savvy individuals who can learn new software quickly are preferred.
Potential for promotion to Account Manager within the first year.

Requirements

1+ year(s) of experience in a customer-focused, solutions-oriented role.
Negotiation and/or sales experience with a proven ability to overcome objections.
Fluency in both English and Spanish, both verbal and written.
Clear and effective communication skills, both verbal and written.
Confidence and composure when handling challenging conversations.
Empathy and persuasion to guide customers through repayment challenges.
Quick-thinking problem-solving skills to recommend effective solutions.
Tech-savvy, with the ability to learn new software and systems.
A growth mindset, open to feedback and continuous improvement.

Benefits

Hourly Pay: $18.97
Wellness Stipend: $100 monthly
Internet Stipend: $40 monthly
IT Equipment: Provided for your role during employment
Paid Time Off: 160 hours annually
Holiday Pay: 48 hours for company holidays, plus 16 hours of floating holiday time
Comprehensive Benefits: Health, dental, and vision coverage
Parental Leave: Paid leave after six months of employment
Retirement Savings: 401(k) plan with company matching