Account Coordinator - Remote

Overview

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

In Short

• Full-time, work-from-home position.
• Join the Servicing team as an Account Coordinator.
• Engage with customers over the phone to assist with various issues.
• Communicate with empathy and respect.
• Ensure compliance with policies and deliver high-quality service.
• Complete after-call work accurately and efficiently.
• 1+ year of customer service experience required.
• Proactive and able to find answers independently.
• Strong verbal and written communication skills needed.
• Comfortable using technology and navigating multiple tools.

Requirements

• 1+ year of customer service experience in any industry.
• Proactive, with the ability to find answers independently.
• Curious, with strong judgment to quickly process situations.
• Skilled at building rapport and connecting with others.
• Able to stay calm in difficult conversations.
• Strong verbal and written communication skills.
• Comfortable using technology and learning new software.
• Fast and accurate typing skills.
• Adaptable to change in a fast-paced environment.
• Open to feedback and committed to continuous improvement.

Benefits

• Hourly Pay: $18.07.
• Wellness Stipend: $100 monthly.
• Internet Stipend: $40 monthly.
• IT Equipment provided during employment.
• Paid Time Off: 160 hours annually.
• Holiday Pay: 48 hours for company holidays.
• Comprehensive Benefits: Health, dental, and vision coverage.
• Parental Leave: Paid leave after six months of employment.
• Retirement Savings: 401(k) plan with company matching.
• Potential for promotion to Account Manager within the first year.