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Account Coordinator - Remote

Posted 8 weeks ago
Customer Service
Full Time
USA

Overview

As an Account Coordinator for this technology-driven digital advertising company you must possess superior communication skills and have keen insight into client service relationships and processes. You will work closely with our Regional Performance Manager to understand existing and prospective clients’ needs to optimize their digital strategy. You will develop and maintain an understanding of the automotive industry, products/services, strategic communication, and planning. You are highly organized, task- and detail-oriented, motivated, articulate, flexible, and capable of working under pressure.

In Short

  • Work closely with the Regional Performance Manager to provide a transparent and seamless experience for clients throughout all aspects of the Client Experience
  • Audit digital accounts for anomalies including, ensure best practices are being leveraged in digital accounts, compare performance to benchmarks, perform basic optimizations to ensure customer success
  • Run analyses to highlight performance improvements
  • Support monthly recurring work across all accounts, including mid-month pacing and performance checks, Facebook adjustments and video campaign adjustments
  • Maintain constant communication with internal teams on account status and current work-in-progress deliverables
  • Answer client questions and resolve issues in a timely manner

Requirements

  • BS or BA, preferred
  • 1-2 years’ professional experience, in Customer Service-related field, preferred
  • Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, a plus!
  • Google Ads and Facebook Ads experience, preferred
  • Proficient in Google Sheets, Slides and Docs
  • Extremely organized, task, and detailed-oriented
  • Willingness to learn
  • Must be a critical thinker
  • Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
  • Demonstrated ability to proactively take ownership of projects
  • Ability to establish priorities and objectives
  • Must be flexible in a fast-paced, ever-changing environment
  • Must maintain focus and constructive behavior under pressure
  • Desire to help us improve our processes and our customer experience
  • Fantastic references!

Benefits

  • Competitive compensation commensurate with experience
  • Company benefits offerings include medical, dental, vision, 401(k) matching, wellness, paid time off, and more
Foundation Direct logo

Foundation Direct

Foundation Direct is a technology-driven digital advertising company founded by the creators of Google's Automotive Retail Team. The company empowers automotive dealers to take control of their digital advertising by providing robust technology solutions that facilitate direct engagement with major media partners like Google, YouTube, Facebook, and Bing. Foundation Direct's automated digital solutions drive significant business outcomes while ensuring transparency in fees, reporting, and performance, which are critical in the automotive industry. Additionally, the company offers a business intelligence product that delivers real-time data and standardized measurements for dealership marketing and website performance. Committed to diversity, equity, and inclusion, Foundation Direct fosters a culture where employees are encouraged to contribute their insights and shape the company's strategy, all while prioritizing their well-being and personal growth.

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