Bilingual Collections Agent (Spanish and English) - Remote

Overview

Kafene is seeking a Bilingual Collections Agent to join our growing Collections team, helping customers meet their payment schedules while maintaining high standards of customer service.

In Short

• Join a dynamic Collections team at Kafene.
• Assist customers in resolving past-due amounts.
• Utilize negotiation skills to understand customer situations.
• Learn new collection techniques in a fast-paced environment.
• Demonstrate respect and compassion in difficult situations.
• Focus on key performance indicators (KPIs) for efficiency.
• Navigate multiple call center platforms effectively.
• Ensure compliance with applicable laws and regulations.
• Work in a 100% phone-based customer interaction environment.
• Contribute to Kafene’s growth and customer satisfaction.

Requirements

• High School diploma/GED required.
• Minimum of one year of collection or customer service experience.
• Proficiency with basic computer functions preferred.
• Internet access from home is required.
• Bilingual in Spanish and English is preferred.

Benefits

• 80% coverage of medical, dental, and vision insurance costs.
• 75% premium contribution for spouse and/or dependents.
• 401k plan available from day one.
• Flexible paid time off starting from day one.