Bilingual Customer Service Agent (Spanish and English) - Remote

Overview

Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone—prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers.

In Short

• Communicates with Kafene customers via telephone, managing queries and troubleshooting issues.
• Maintains customer accounts by verifying and recording account information.
• Handles large volumes of incoming and outbound calls.
• Resolves product or service problems effectively.
• Builds sustainable relationships through open communication.
• Follows Kafene procedures and guidelines.

Requirements

• Comfortable working in a remote environment with reliable internet access.
• Proven customer support experience, ideally in the rent/lease-to-own industry.
• Strong phone contact-handling skills and active listening.
• Excellent communication and presentation skills; bilingual is a plus.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; a college degree is preferred.

Benefits

• Compensation: from $8/hour plus overtime pay.
• Healthcare stipend covering medical, dental, and vision costs.
• Flexible paid time off starting from the first day of employment.