Remote Otter LogoRemoteOtter

Bilingual Customer Support Agent (Spanish and English) - Remote

Posted 8 weeks ago
Customer Service
Full Time
USA

Overview

We’re seeking a Bilingual Customer Support Agent (Spanish and English) responsible for supporting our ATM customers, maintaining compliance standards, and addressing technical issues with our various products.

In Short

  • Supporting our ATM customer base via phone, chat, email and SMS
  • Handling any functional questions regarding the usage of our ATMs and App
  • Provide basic cryptocurrency education to our customers
  • Troubleshoot ATMs and report any noticeable customer or equipment trends
  • Adhering to all performance expectations
  • Other duties as assigned

Requirements

  • Business fluent in Spanish and English
  • High School Diploma or equivalent required
  • Minimum typing speed of 30 WPM
  • Competent computer literacy
  • Troubleshooting experience, Microsoft Office familiarity preferred
  • Technical Acumen (iOS, Android, etc)

Benefits

  • Competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized)
  • A generous retirement savings plan with company match up to 4%
  • Performance based bonuses
  • Paid time off
GPD Holdings, LLC. dba CoinFlip logo

GPD Holdings, LLC. dba CoinFlip

GPD Holdings, LLC, operating as CoinFlip, is a forward-thinking company specializing in cryptocurrency solutions, particularly through the deployment of ATMs. The company is dedicated to providing exceptional customer support, ensuring that users have a seamless experience when engaging with cryptocurrency transactions. With a focus on customer advocacy and relationship building, CoinFlip values empathy and problem-solving skills in its team members. The company offers competitive benefits, including health insurance, retirement plans, and performance-based bonuses, while fostering a culture of flexibility and support for its employees.

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