Bilingual Customer Support Representative (Spanish/English) - Remote

Overview

CoinFlip is seeking a Bilingual Customer Support Agent (Spanish and English) to support our ATM customers and maintain compliance standards while addressing technical issues with our products.

In Short

• Provide support to ATM customers via phone, chat, email, and SMS.
• Handle functional questions regarding ATM usage and the app.
• Educate customers on basic cryptocurrency concepts.
• Troubleshoot ATMs and report trends.
• Adhere to performance expectations.
• Work in a fast-paced environment.
• Communicate effectively with customers.
• Collaborate with the team and work independently.
• Commit to continuous learning in the cryptocurrency field.
• Flexible to multitask across various communication channels.

Requirements

• Business fluent in Spanish and English.
• High School Diploma or equivalent required.
• Minimum typing speed of 30 WPM.
• Competent computer literacy.
• Experience in troubleshooting and familiarity with Microsoft Office.
• Technical acumen with iOS and Android.
• 1-2 years of contact center experience preferred.
• Knowledge of CRM software (Salesforce, Zendesk, etc.) is a bonus.
• Familiarity with cloud-based call center software is a plus.
• A passion for education in cryptocurrency is essential.

Benefits

• Competitive health, dental, and vision insurance.
• Generous retirement savings plan with company match.
• Performance-based bonuses.
• Paid time off.
• Collaborative and positive working environment.
• Opportunities for personal and professional growth.
• Diversity and inclusion in the workplace.
• Support for continuous education in a dynamic industry.
• Above-average compensation compared to typical startups.
• Equal opportunity employer committed to accessibility.