Bilingual Customer Support Specialist - English and French - Remote

Overview

The Bilingual Customer Support Specialist - English and French is responsible for providing exceptional client service to both internal and external client contacts, focusing on resolving inquiries related to orders and tracking.

In Short

• Function as the initial point of contact for customer inquiries via telephone and email.
• Process orders and workflows to ensure timeliness of order release and placement.
• Manage customer expectations and dialogue professionally.
• Investigate and resolve customer problems to successful conclusions.
• Provide effective responses to customer inquiries within the same business day.
• Update customers on open inquiries until resolved.
• Expedite inquiries and orders as required.
• Work effectively in a team environment to meet business goals.
• Assist customers with eCom inquiries related to products and orders.

Requirements

• C1/C2 English and French - spoken, written, and comprehension skills.
• 2+ years of Customer Service or BPO experience.
• Computer literate, including MS Word, MS Excel, MS Outlook.
• Salesforce experience is a plus.
• Problem solver with multi-tasking abilities.

Benefits

• Full-time with potential overtime.
• Competitive compensation based on experience.
• Attractive benefits package including medical subscription and meal tickets.
• Access to free posture-based fitness workouts from home.
• Paid Sabbatical Leave.
• Training opportunities provided.
• 1-on-1 coaching with feedback sessions.