Bilingual French & English Customer Support Specialist - Remote

Overview

The Bilingual French & English Customer Support Specialist will be the first point of contact for French-speaking customers, providing exceptional support and ensuring high customer satisfaction.

In Short

• Provide customer support to French-speaking clients via email and chat.
• Address inquiries related to products and services.
• Resolve customer issues efficiently.
• Escalate complex issues to appropriate teams.
• Maintain accurate records of customer interactions.
• Assist with translating customer-facing documentation.
• Collaborate with cross-functional teams.
• Stay updated on products, services, and industry trends.

Requirements

• Fluency in French and English (written and spoken).
• 1-3 years of experience in customer support.
• Strong communication and problem-solving abilities.
• Excellent interpersonal skills.
• Experience with ticketing systems or CRM tools is a plus.
• Ability to multitask and work in a fast-paced environment.
• A passion for helping users resolve issues.

Benefits

• Remote working arrangements.
• Competitive base salary.
• Generous paid vacation.
• Attractive benefits package including medical, dental, and vision options.
• Access to free posture-based fitness workouts from home.
• Paid sabbatical leave.
• Training opportunities provided by PartnerHero.
• 1-on-1 coaching and mentorship.