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Bilingual Customer Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

The Bilingual Customer Support Specialist will provide exceptional customer service and technical support to Ideatek's clients, primarily focusing on troubleshooting internet and phone services.

In Short

  • Provide meaningful solutions through troubleshooting Ideatek’s services.
  • Deliver the highest level of customer service to existing customers.
  • Collaborate with internal teams to exceed customer expectations.
  • Identify themes and recommend process improvements.
  • Follow up with customers proactively.
  • Exhibit empathy, patience, and kindness in interactions.

Requirements

  • Fluent in Spanish and English.
  • Experience in a customer service role.
  • High school diploma or equivalent.
  • Ability to work a 7 am - 4 pm shift and some weekends.
  • Experience working in a team environment.

Benefits

  • Competitive base pay with quarterly bonus incentives.
  • Comprehensive benefits package including medical, dental, life, and vision.
  • 401k match.
  • Tuition reimbursement for continuing education.
  • Community engagement and volunteer opportunities.
Ideatek logo

Ideatek

IdeaTek is a forward-thinking internet service provider dedicated to achieving 'Internet Freedom' for all, particularly in underserved rural communities across Kansas. With a mission to bridge the digital divide, IdeaTek focuses on delivering affordable and reliable high-speed internet, recognizing its essential role in education, economic development, healthcare, and civic engagement. The company is committed to building robust fiber optic infrastructures that empower individuals, families, and businesses, fostering long-term growth and prosperity in the communities it serves. Beyond connectivity, IdeaTek acts as a catalyst for change and a champion for digital equity, striving to create a more connected and equitable future for all.

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