Customer Experience Champion - Remote

Overview

The Customer Experience Champion will be the first voice/face of the company to many customers, providing support and building relationships to enhance the customer experience.

In Short

• Serve as a primary point of contact for existing customers.
• Handle inbound calls, emails, and live chats related to support.
• Collaborate with internal teams to resolve customer concerns.
• Provide prompt and effective assistance to ensure positive experiences.
• Monitor trends in customer inquiries for process improvements.
• Exhibit strong interpersonal skills including empathy and professionalism.
• Adept at identifying and resolving customer issues.
• Communicates clearly and effectively, both verbally and in writing.
• Passionate about providing outstanding support.
• Ensures accuracy in all customer interactions.

Requirements

• 1+ year in customer service experience or related fields.
• High school diploma or equivalent required.
• Experience in a high call volume setting preferred.
• Bi-lingual proficiency in English and Spanish is a plus.

Benefits

• Work location flexibility - office or remote.
• Inspiring work environment.
• Opportunities for personal and professional growth.
• Supportive team culture.