Customer Experience Banker - Remote

Overview

The Customer Experience Banker serves as a concierge for walk-in customers, focusing on building and maintaining strong relationships with both consumer and business clients by identifying their financial needs and recommending appropriate banking products.

In Short

• Provide exemplary customer service to walk-in clients.
• Identify financial goals and recommend suitable banking products.
• Process transactions accurately and efficiently.
• Proactively grow customer relationships through sales techniques.
• Educate customers on deposit products and services.
• Adhere to operational and regulatory policies.
• Demonstrate strong communication and relationship management skills.
• Work in a team-oriented environment.
• Participate in a flexible work arrangement if eligible.
• Contribute to a positive workplace culture.

Requirements

• 1 year of customer service experience in banking or retail sales.
• High School Diploma or Bachelor’s Degree preferred.
• Cash handling skills preferred but not required.
• Comfort with technology and online banking services.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Excellent interpersonal skills.
• Ability to work collaboratively with team members.
• Must be authorized to work in the USA.
• Commitment to the company's values of service and community.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Flexible work arrangements available.
• Supportive work environment focused on teamwork.
• Access to banking products and services.
• Employee wellness programs.
• Community involvement opportunities.
• Commitment to diversity and inclusion.
• Recognition programs for employee achievements.
• Employee discounts on bank services.