Scheduling Specialist - Remote

Overview

The Scheduling Specialist will play a key role in coordinating and managing the scheduling of wireless and fiber installations for residential and business customers while providing exceptional customer service.

In Short

• Coordinate and manage scheduling of installations.
• Support Operations by rescheduling appointments.
• Partner with Operations, Sales, and Construction teams.
• Deliver exceptional customer service.
• Articulate schedule plans and changes clearly.
• Contribute to additional project work as needed.
• Identify and resolve scheduling conflicts.
• Respond to customer inquiries promptly.
• Manage technician time allocations effectively.

Requirements

• High School diploma or equivalent.
• 2+ years of relevant work experience.
• Outstanding verbal and written communication skills.
• Excellent planning, organizational, and time management skills.
• Strong critical thinking skills.
• High level of accuracy and attention to detail.
• Commitment to outstanding customer service.
• Ability to adapt to changing priorities.

Benefits

• Competitive base pay with quarterly bonus incentives.
• Comprehensive benefits package including medical and dental.
• Employee coaching services at no cost.
• Tuition reimbursement for continuing education.
• Community engagement and volunteer opportunities.