Outreach Specialist - Scheduling - Remote

Overview

The Scheduling Outreach Specialist is responsible for conducting outreach calls to patients, educating them about clinic appointments, and assisting in care coordination.

In Short

• Conduct telephonic outreach to patients.
• Assist patients in scheduling appointments.
• Apply motivational interviewing to help patients overcome barriers.
• Act as a liaison between patients and healthcare providers.
• Respond to calls, texts, and emails from patients.
• Educate patients on available services.
• Document outreach and outcomes in tracking systems.
• Identify outreach trends and report findings.
• Maintain collaboration with market and practice teams.
• Flexibility in outreach strategies based on data.

Requirements

• Experience in call center operations.
• Healthcare setting experience preferred.
• Comfort with EHR platforms.
• Medical Terminology certification preferred.
• Strong organizational skills.
• Ability to work independently.
• Proficiency in Microsoft and Google applications.
• Strong communication skills.
• Motivational skills including conflict resolution.
• Access to reliable high-speed internet.

Benefits

• Full-time schedule with potential for flexible hours.
• Opportunity to work in a supportive healthcare environment.
• Engagement in meaningful patient outreach.