Spanish Bilingual Customer Support Analyst - Remote

Overview

As a Spanish Bilingual Customer Support Analyst at SiteMinder, you will provide frontline technical assistance and support to our global customers, ensuring exceptional service and customer satisfaction.

In Short

• Develop strong customer relationships through exceptional technical and analytical support.
• Identify and resolve customer issues while meeting key performance indicators (KPIs).
• Log all customer issues accurately in the CRM tool (SalesForce).
• Participate in product enhancement and training sessions.
• Provide feedback to help evolve SiteMinder products and systems.
• Test new features and document observations.
• Improve support processes by identifying ownership opportunities.
• Work effectively in a high-pressure environment.
• Manage remote working successfully.

Requirements

• High level of customer service and analytical skills.
• Technical knowledge, preferably from a hotel background.
• Fluent in English and Spanish with excellent communication skills.
• Strong problem-solving and troubleshooting skills.
• Organizational and time management skills with attention to detail.
• Ability to prioritize and execute tasks effectively.
• Experience in a high-volume telephone-based SLA and KPI driven environment.
• Stakeholder management skills.
• Ability to diagnose web browser and connectivity issues.
• Curiosity and proactive mindset.

Benefits

• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Paid birthday, study, and volunteering leave every year.
• Sponsored social clubs and team events.
• Investment in personal growth and training.