Spanish Bilingual Customer Service Agent - Remote

Overview

As a Spanish Bilingual Customer Service Agent, you will support customers through social media and email, ensuring a positive brand presence.

In Short

• First point of contact for users across social channels and email.
• Respond to customer questions and resolve issues.
• Manage direct messages and private support conversations.
• Use a CRM to track customer history and document outcomes.
• Support account access, subscriptions, billing, and troubleshooting.
• Provide basic product guidance and escalate when needed.
• Use AI-assisted tools for efficient responses.
• Maintain consistent quality across shifts.

Requirements

• High School Diploma or equivalent.
• 2+ years of experience in social care or digital customer service.
• Strong verbal communication and writing skills.
• Fluent in English and near-native fluency in Spanish.
• Organized, accountable, and calm under pressure.
• Good working home environment with stable internet.
• Able to work an 8-hour rotating shift.

Benefits

• 100% Remote position.
• Continuous learning experience and career growth opportunities.
• Competitive compensation based on location market rates.
• Opportunity to work with innovative brands.
• Diverse and inclusive team environment.