Portuguese Bilingual Customer Service Agent - Remote

Overview

As a Portuguese Bilingual Customer Service Agent, you will be the first point of contact for users across social channels and email, supporting customers of a digital subscription-based product suite.

In Short

• First point of contact for users across social media and email.
• Support customers with account access, subscriptions, and troubleshooting.
• Respond to public comments and manage direct messages.
• Use a CRM to track customer cases and document outcomes.
• Provide product guidance and escalate issues when necessary.
• Maintain a positive brand presence across social channels.
• Work in a fast-paced environment, calm under pressure.
• Collaborate with a global team in a remote setting.
• Contribute to quality assurance across shifts.
• Engage with diverse customer needs and inquiries.

Requirements

• High School Diploma or equivalent.
• 2+ years in social care or digital customer service.
• Fluent in English and near-native fluency in Portuguese.
• Strong verbal communication and writing skills.
• Comfortable with billing, subscriptions, and troubleshooting.
• Organized and accountable.
• Familiarity with social media platforms.
• Ability to work an 8-hour rotating shift.
• A personal PC/Laptop with a stable internet connection.
• Experience with CRM tools is a plus.

Benefits

• 100% Remote position.
• Continuous learning and career growth opportunities.
• Competitive compensation based on location market rates.
• Work with innovative global brands.
• Diverse and inclusive team environment.