Portuguese Bilingual Customer Service Agent - Remote

Overview

As a Portuguese Bilingual Customer Service Agent, you will be the first point of contact for users across social channels and email, supporting customers of a digital subscription-based product suite while maintaining a positive brand presence.

In Short

• Respond to public comments and direct messages on social media.
• Manage customer inquiries related to account access, subscriptions, and billing.
• Utilize a CRM to track customer interactions and document outcomes.
• Provide basic product guidance and technical support.
• Work in a highly visible environment, maintaining brand tone and empathy.
• Contribute to consistent quality across shifts.
• Handle escalations for sensitive issues appropriately.
• Work remotely with a stable internet connection.
• Engage with a diverse global team.
• Participate in continuous learning and career growth opportunities.

Requirements

• High School Diploma or equivalent.
• 2+ years of experience in social care or digital customer service.
• Strong verbal and written communication skills in English and Portuguese.
• Ability to handle customer issues calmly under pressure.
• Familiarity with social media platforms.
• Good working home environment with stable internet.
• Organized and accountable.
• Ability to work an 8-hour rotating shift.
• Experience with CRM tools is a plus.
• Interest in digital products and customer engagement.

Benefits

• 100% Remote position.
• Career growth opportunities.
• Competitive compensation based on market rates.
• Work with innovative brands.
• Diverse and inclusive team environment.