Social-First Customer Care Specialist - Remote

Overview

As a Social-First Customer Care Specialist, you will be the first point of contact for users across social channels and email, supporting customers of a digital subscription-based product suite.

In Short

• Respond to customer inquiries on social media and email.
• Manage direct messages and private support conversations.
• Utilize a CRM to track customer interactions.
• Provide support for account access, subscriptions, and billing issues.
• Deliver basic product guidance and escalate when necessary.
• Use AI tools for efficient response drafting.
• Maintain consistent quality in customer interactions.
• Work in a fast-paced, high-visibility environment.
• Engage with users while maintaining brand tone and empathy.
• Contribute to a positive brand presence online.

Requirements

• High School Diploma or equivalent.
• 2+ years in social care or digital customer service.
• Strong verbal and written communication skills.
• Experience with billing, subscriptions, and troubleshooting.
• Ability to remain calm under pressure.
• Organized and accountable in handling customer issues.
• Fluency in English.
• Good home working environment with stable internet.
• Ability to work 8-hour shifts on a rotating schedule.
• Interest in social media platforms.

Benefits

• 100% Remote position.
• Continuous learning and career growth opportunities.
• Competitive compensation based on market rates.
• Opportunity to work with innovative brands.
• Welcoming environment valuing feedback and suggestions.
• Diverse global team environment.