Community Manager (Social-First Customer Care Specialist) - Remote

Overview

This role involves being the first point of contact for users across social channels and email, supporting customers of a digital subscription-based product suite while maintaining a positive brand presence.

In Short

• Respond to public comments and direct messages on social media.
• Manage customer inquiries related to account access, subscriptions, and billing.
• Utilize CRM tools to track customer interactions and document outcomes.
• Provide technical support and troubleshoot product-related issues.
• Ensure responses are empathetic, accurate, and reflect the brand's tone.
• Follow escalation paths for high-risk issues and sensitive topics.
• Contribute to maintaining consistent quality in customer interactions.
• Work in a fast-paced environment while remaining calm under pressure.
• Collaborate with a global team in a fully remote setting.
• Engage with customers in a friendly and clear manner.

Requirements

• High School Diploma or equivalent.
• 2+ years of experience in community management or digital customer service.
• Strong verbal and written communication skills.
• Ability to handle customer issues like billing and troubleshooting.
• Organized and accountable with attention to detail.
• Fluency in English; knowledge of Portuguese, Spanish, or French is a plus.
• Familiarity with social media platforms.
• Stable internet connection and a good working home environment.
• Willingness to work on a rotating shift schedule.

Benefits

• 100% remote position.
• Continuous learning and career growth opportunities.
• Competitive compensation based on market rates.
• Opportunity to work with innovative brands.
• Diverse and inclusive team environment.