Customer Service Agent (Non-Voice): French - Remote

Overview

The Customer Service Agent will be the front line of communication between brands and their customers across various digital platforms, handling customer comments and reviews with empathy and professionalism.

In Short

• Engage with customer reviews and comments across digital platforms.
• Respond to potential customers via various communication channels.
• Identify trends in customer communications.
• Moderate reviews and comments to ensure brand compliance.
• Analyze user feedback for informed decision-making.
• Maintain communication with management for issue resolution.
• Ensure consistent quality in customer interactions.
• Work in a fast-paced environment with a rotating schedule.

Requirements

• High School Diploma or equivalent.
• Personal PC/laptop with a working webcam.
• Stable internet connection.
• 2+ years of experience in social care or digital customer service.
• Fluency in English, both written and oral.
• Strong verbal communication and writing skills.
• General knowledge of social media platforms.
• Ability to work an 8-hour shift on a rotating schedule.
• Organized and accountable.

Benefits

• 100% Remote position.
• Continuous learning and career growth opportunities.
• Competitive compensation based on location market rates.
• Opportunity to work with innovative brands.
• Diverse and inclusive team environment.