French Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for a French Speaking Customer Service Agent based in Greece, complete with fully paid relocation. This role is ideal for individuals seeking an adventurous career change in a vibrant and culturally rich environment while providing exceptional service to French-speaking clients.

In Short

• Assist French-speaking customers via phone, email, and chat with inquiries related to products and services.
• Provide thorough explanations of product features, troubleshoot issues, and resolve customer complaints effectively.
• Document all customer interactions in our CRM system to ensure quality service and follow-up.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay informed about new products, promotions, and policies to deliver accurate information to customers.
• Contribute to a positive team environment by sharing insights and best practices.

Requirements

• Fluency in French (spoken and written).
• Excellent communication skills.
• Experience in customer service preferred.
• Ability to work in a team-oriented environment.
• Strong problem-solving skills.
• Familiarity with CRM systems is a plus.

Benefits

• Fully paid relocation to Greece.
• Opportunity to work in a culturally rich environment.
• Competitive salary and benefits package.
• Career advancement opportunities.
• Supportive team environment.