French Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to announce a position for a French Speaking Customer Service Agent for a prominent telecom company, with the opportunity to work remotely from Greece. In this role, you will play a crucial role in providing exceptional support to our French-speaking clients. You will assist with inquiries, resolve issues, and ensure that customers have a seamless experience with their telecom services. If you are passionate about customer service and adept at communication, we invite you to be part of our dynamic team!

In Short

• Help French-speaking customers through phone, email, and chat with their telecom-related inquiries and concerns.
• Provide clear and accurate information about telecom products, services, and billing queries.
• Resolve customer complaints efficiently and ensure high levels of customer satisfaction.
• Document all customer interactions accurately for future reference and quality assurance.
• Collaborate with internal teams to improve service delivery and customer experience.
• Stay informed about the latest telecom products and industry trends to offer knowledgeable support.
• Gather customer feedback to help identify opportunities for service improvements.

Requirements

• Fluent in French (written and spoken).
• Experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with a positive attitude.
• Familiarity with telecom products and services is a plus.
• Ability to work independently and as part of a team.
• Proficient in using computers and customer service software.

Benefits

• Work remotely from Greece.
• Opportunity to work with a dynamic team.
• Competitive salary.
• Training and development opportunities.
• Flexible working hours.