French Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy Europe is excited to invite applications for the role of French Speaking Customer Service Agent for a renowned Global Technology Company. In this vital position, you will engage with French-speaking customers to provide exceptional support across various technology-related queries.

In Short

• Deliver outstanding customer service in French for inquiries related to technology products and services.
• Assist customers with product troubleshooting, setup, and technical issues.
• Provide information on product features, troubleshooting steps, and company policies.
• Effectively resolve customer complaints and offer solutions to enhance customer satisfaction.
• Document customer interactions and feedback accurately.
• Collaborate with technical teams to provide efficient problem resolution.
• Stay updated on product offerings, updates, and service changes to assist customers effectively.

Requirements

• Strong communication skills in French.
• Passion for technology and customer service.
• Ability to work in a dynamic environment.
• Experience in customer service is a plus.
• Technical knowledge of technology products is an advantage.

Benefits

• Opportunity to work with a global technology leader.
• Dynamic and innovative work environment.
• Continuous training and development opportunities.
• Competitive salary and benefits package.