French Speaking Airline Customer Service Agent - Remote

Overview

An incredible opportunity for a French Speaking Airline Customer Service Agent, tailored for individuals passionate about travel and dedicated to providing exceptional assistance to French-speaking passengers.

In Short

• Provide outstanding customer support to French-speaking clients via phone, email, and chat.
• Assist passengers with inquiries regarding flight bookings, cancellations, and modifications.
• Effectively handle and resolve customer complaints and issues professionally.
• Stay knowledgeable about the airline's services, policies, and updates to deliver accurate information.
• Document all customer interactions accurately in the CRM system.
• Collaborate with colleagues and other teams to ensure a seamless customer experience.
• Participate in continuous training initiatives to enhance skills and service quality.

Requirements

• Fluency in French and English.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.
• Strong problem-solving skills.
• Proficient in using CRM software.
• Willingness to learn and adapt.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic team.
• Training and development opportunities.
• Employee discounts on travel.
• Flexible working hours.