Swedish Speaking Airline Customer Service Agent - Remote

Overview

An exciting opportunity for a Swedish Speaking Airline Customer Service Agent, ideal for individuals enthusiastic about travel and providing top-notch customer support.

In Short

• Deliver exceptional customer service to Swedish-speaking clients through phone, email, and chat interactions.
• Assist customers with flight bookings, inquiries, cancellations, and changes.
• Resolve passenger issues and complaints with professionalism and efficiency.
• Stay informed about the airline's services and policies to offer accurate information.
• Maintain and update customer interaction records in the CRM system.
• Collaborate with team members and other departments to provide comprehensive support.
• Engage in ongoing training and development to enhance customer service skills and product knowledge.

Requirements

• Fluency in Swedish, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints effectively.
• Experience in customer service or related field is preferred.
• Familiarity with CRM systems is a plus.
• Enthusiasm for travel and the airline industry.

Benefits

• Competitive salary and benefits package.
• Opportunities for career development and training.
• Work in a dynamic and supportive environment.
• Employee discounts on travel.
• Flexible working hours.